The banks and other financial service providers are on their path to digitize their business processes for offering a much better customer experience while simultaneously improving compliance. Positively, an electronic signature solution is created on the technology that offers a secure and compliant way to automate transactions that need a customer’s signature.
In the past, people went to banks for getting loan approvals, other investments, and account openings, but today electronic signatures in word help in signing documents anywhere and at any time. This change does not only improve customer experience but also makes things simple. Furthermore, the implementation of e-signature helps in bringing quantifiable results such as cost reduction, better customer experience, and quick transaction.
However, there are many ways in which an electronic signature benefits the banks. Given below are some of the most important benefits mentioned in complete detail.
1)Cost Savings: Any manual and paper-based processes during a typical customer on boarding process can cost a lot as compared to electronic document processing. Banks collectively get together to send hundreds of millions annually for correcting the documents across all lines of businesses.
By creating e-signatures, the financial institutions can eliminate all errors such as missing signatures and data by using signatures that can easily incorporate workflow rules into automated processes. These signatures can also cut costs even more by getting rid of paper-dependent processes involving large volumes of manual processing methods, paper storage, and data re-keying.
Another example of a task that is expensive and time-consuming is the creation, management, storage, and retrieval of paper signature cards. Replacing these with secure e-signature software allows the banks to reduce paper consumption and administer overheads remarkably.
2)Productivity: With the use of e-signature online, the staff and advisors can spend much more building relationships with the customers and lesser time trudging through the administrative chores.
A large amount of time is spent while printing forms, storing information, scanning, photocopying, and imaging for getting documents back into the digital format. The e-signature implementation allows bankers to have higher-value conversations with customers.
3)Speed: The use of electronic signature online cuts the document workflow cycles from weeks to days and sometimes even minutes. On the other hand, with a web or mobile browser, workflows have the ability to get completed way more quickly without compromising on security and compliance.
This is exactly the case for a signature mortgage. At the present time, the loan origination system generates a mortgage application within only minutes of customers and representatives speaking on the phone.
From there on, an employee sends an email to the applicants inviting them to log in on a safe website where it is possible to review, accept, and sign documents. The job is now done within one or two days as opposed to seven or ten days which also means that the loans can be closed very quickly.
4)Customer Loyalty: Giving the customers freedom to select how and where they should transact with a financial institution can be considered priceless. The financial institutions should prepare for a customer who researches an account on the internet, starts an application, begins a chat session, and sends the supporting documents.
At other items, a customer can choose to do all this but still choose to visit a branch for sealing the deal. The key is to allow the customers to decide. Using the electronic signature online offers a relatively easier, comfortable, accessible, and personal experience. These are all some qualities that create lasting connections.
5)Expanded Reach: With the online signature technology, there are many ways of collecting signatures including the click to sign and scripted signatures that are drawn on the mobile touch screens.
The mobile capabilities can change the game considerably when it comes to geographic boundaries. Using electronic signatures extends a financial institution’s reach without paying the cost of opening and staffing any new branches. This leads to better opportunities and success in the long run.
6)Efficiency and Transparency: The lending process from banks can be a long and drawn-out ordeal that can be equally frustrating for the customers and a banking institution. So many loan applications filled out by a customer require a signature from multiple people and their businesses.
When the agreements are sent on paper or via fax, it can become challenging to understand where the customers are in a signing process. The use of electronic signature free enables great transparency for institutions to see where the customers are in a signing process.
This gives the bankers the ability to take action for moving it along the process by sending reminder emails or sending it to a different signer completely. As an added advantage, electronic signatures online do not have to take any time out of their schedules for reaching a branch or signing anything to turn the paperwork.
7)Enhanced Security: When there is paper documentation, there is always a fear of tampering or forging of signatures. Even during the times when the papers are locked away inside the filing cabinets, there is always a risk of documents getting stolen, misplaced, and lost.
The use of electronic signatures offers much more security for signature verification and storage as well. To verify the individuals by their electronic signatures, companies use encryption verification technology called public key infrastructure technology which provides the best verifiable standards for identifying an individual. Once a document gets signed, it is returned back easily back to the sender.
8)Eliminating Errors: The banking institutions spend large sums of money for correcting, retyping, reworking, and authenticating signatures on the documents. With electronic signature free, it is possible to eliminate all kinds of errors related to the customer signature.
In addition, the processes can speed up the workflow as they can be quickly incorporated into the automated document process. This helps in saving time, cost, and even manpower. The e-signature software cuts down all costs associated with any manual data processing, paper storage, and data entry by getting rid of heavy paper documentation.
The software enables banks to save dollars that require sufficient time to be spent on verifying human errors. Banks can also spend more time on finding business opportunities as opposed to validating the data which is beneficial in all ways.
Banks and other financial institutions are at special crosswords wanting to accommodate the ever-growing evolution of self-service while still being expected to create good relationships with customers.
The use of electronic signatures helps in preventing any extra stress or hassles of getting the documents signed while offering the financial institutions ample time to focus on customers and growth.