Why Doesn't a Deactivated/Removed Team Member Disappear From the 'My Team' Section?

• Deactivated Status:

  • When you deactivate a team member, they are marked as “Removed” with a yellow status.
  • They are not fully deleted from the system to ensure the account owner can still access documents signed by that user.

• Why This Happens:

  • WeSignature links everything to the user’s email address. By not deleting them entirely, the account owner/admin can still access documents that the user worked on or signed.
  • This allows for better tracking and management of documents, even if a user is no longer active.

• Conclusion:

  • Users who are deactivated will remain in the “Removed” status for record-keeping purposes, and you cannot fully delete them from the system.