The Document Isn't Showing as Completed, but My Client Says They Signed—What’s Wrong?

If a document isn’t marked as completed, check the following:

Weak Internet Connection:

• If the signer had poor Wi-Fi or cellular service, the document may not have registered as signed.

They Didn’t Click “I Agree”:

• The final step of signing is clicking “I Agree” to confirm they understand what they signed.
• If they closed the window before clicking “I Agree”, the signature process is not complete.

**Important Note:**If the document is showing as “Out for Signature” on the WeSignature side of the system, and the client says they have signed, **you do not need to rebuild and resend the entire e-signature request again.**Simply have them click the link again (that was emailed or texted to them) and sign the document once more, making sure they complete the signing process in its entirety!